CVE-2024-57726SimpleHelp Missing Authorization Vulnerability
CVE-2024-57726 is a missing authorization in SimpleHelp, rated critical (9.9 on CVSS 3.1).
Why this priority: Exploited in the wild: listed in CISA's KEV catalog.
Published · Updated · NVD status: Analyzed
What it is
An action never checks whether the caller is allowed to perform it.
How it is reached
An attacker can exploit it over the network, with an ordinary user account, and nobody has to click anything.
What an attacker gains
A successful attack can read the data it protects, change data or behaviour and take it offline. In practice, this kind of flaw lets an attacker reach data or actions their role should not allow. The damage can spread past the vulnerable component into others.
Is it being exploited?
CISA added it to the Known Exploited Vulnerabilities catalog on 2026-04-24: it is being exploited in the wild. CISA links it to ransomware campaigns. EPSS estimates a 66% chance of exploitation activity in the next 30 days, higher than 99% of scored CVEs.
What to do
- Treat it as urgent: it is on CISA's KEV list. CISA's deadline for US federal agencies: 2026-05-08.
- Upgrade SimpleHelp to 5.5.8 or later. The patch notes are linked below.
- Until it is patched, review who holds accounts that can reach it.
- Check exposed instances for signs of compromise, not only for the version.
Description from NVD
SimpleHelp remote support software v5.5.7 and before has a vulnerability that allows low-privileges technicians to create API keys with excessive permissions. These API keys can be used to escalate privileges to the server admin role.
What this means for your architecture.
A CVE names a product. Whether it matters depends on where that product sits in your systems: what reaches it, which trust boundary it guards and what it can reach once compromised. Veriom maps your components, their relationships and your trust boundaries from your code, cloud and delivery evidence, so you can see where a component like this sits. The radar itself does not look at your systems.
Components it touches
- Permission checks in APIs and admin surfaces. The flaw sits between one role or tenant and another.
- Multi-tenant services. The flaw sits between one role or tenant and another.
Trust boundaries in play
- Authenticated network access. An account is needed, so exposure follows who can sign in: customers, partners or staff.
- Isolation between components. The impact crosses out of the vulnerable component into others it should be isolated from.
- Between one role or tenant and another. An attacker who crosses it can reach data or actions their role should not allow.
Questions to answer about your own systems
- Where does SimpleHelp run in your systems, and at which version?
- Which of those instances can be reached from the internet or partner networks?
- What can it reach once compromised: which data stores, secrets and services?
Read more
Advisories
Sources
- CVE records and CVSS scores from the NVD CVE API. This product uses the NVD API but is not endorsed or certified by the NVD.
- Exploitation status from CISA’s Known Exploited Vulnerabilities catalog.
- Exploit likelihood from FIRST’s Exploit Prediction Scoring System (EPSS), refreshed daily.
- Explanations are written by Veriom from fixed templates over each record’s data, not by a person reviewing each CVE. Descriptions are quoted from the records as published.