CVE-2026-103985freescout-help-desk freescout improper privilege management
CVE-2026-103985 is a improper privilege management in freescout-help-desk freescout, rated high (7.1 on CVSS 3.1).
Why this priority: High severity, with no exploitation signal yet.
Published · Updated · NVD status: Received
What it is
The software lets a user or process gain privileges it should not have. Access to a resource or action is not restricted to the people meant to have it.
How it is reached
An attacker can exploit it over the network, with an ordinary user account, and nobody has to click anything.
What an attacker gains
A successful attack can read the data it protects. In practice, this kind of flaw lets an attacker reach data or actions their role should not allow.
Is it being exploited?
CISA's SSVC assessment notes a public proof of concept.
What to do
- Upgrade freescout-help-desk freescout to 1.8.231 or later.
- Until it is patched, review who holds accounts that can reach it.
Description from NVD
FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.231, the profile form exposes the only_assigned_tickets permission to its non-admin owner, and UsersController::profileSave() adds or removes User::PERM_ONLY_ASSIGNED_TICKETS without checking that the editor is an administrator. A restricted agent can uncheck the option, or submit an ordinary profile save that omits it, to remove the administrator-imposed restriction. The agent can then read and modify conversations assigned to other agents in every mailbox they already belong to. This issue is fixed in version 1.8.231.
What this means for your architecture.
A CVE names a product. Whether it matters depends on where that product sits in your systems: what reaches it, which trust boundary it guards and what it can reach once compromised. Veriom maps your components, their relationships and your trust boundaries from your code, cloud and delivery evidence, so you can see where a component like this sits. The radar itself does not look at your systems.
Components it touches
- Permission checks in APIs and admin surfaces. The flaw sits between one role or tenant and another.
- Multi-tenant services. The flaw sits between one role or tenant and another.
Trust boundaries in play
- Authenticated network access. An account is needed, so exposure follows who can sign in: customers, partners or staff.
- Between one role or tenant and another. An attacker who crosses it can reach data or actions their role should not allow.
Questions to answer about your own systems
- Where does freescout-help-desk freescout run in your systems, and at which version?
- Which of those instances can be reached from the internet or partner networks?
- What can it reach once compromised: which data stores, secrets and services?
Sources
- CVE records and CVSS scores from the NVD CVE API. This product uses the NVD API but is not endorsed or certified by the NVD.
- Exploitation status from CISA’s Known Exploited Vulnerabilities catalog.
- Exploit likelihood from FIRST’s Exploit Prediction Scoring System (EPSS), refreshed daily.
- Explanations are written by Veriom from fixed templates over each record’s data, not by a person reviewing each CVE. Descriptions are quoted from the records as published.