CVE-2026-62851freescout-help-desk freescout insecure direct object reference
CVE-2026-62851 is a insecure direct object reference in freescout-help-desk freescout, rated medium (4.3 on CVSS 3.1).
Why this priority: Medium severity, with no exploitation signal.
Published · Updated · NVD status: Received
What it is
Changing an identifier in a request reaches another user's records. The software reveals data to someone who should not see it.
How it is reached
An attacker can exploit it over the network, with an ordinary user account, and nobody has to click anything.
What an attacker gains
The direct impact is limited: partial access to data or a partial outage. In practice, this kind of flaw lets an attacker reach data or actions their role should not allow.
Is it being exploited?
There is no public report of exploitation yet.
What to do
- Upgrade freescout-help-desk freescout to 1.8.226 or later.
- Until it is patched, review who holds accounts that can reach it.
Description from NVD
FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.226, the search-by-number shortcut in ConversationsController::search() resolves a user-controlled ticket number without applying the mailbox filter or view policy used by the normal search path. An authenticated non-admin agent who is a member of at least one mailbox can request /search with a hash-prefixed ticket number and use the 302 Location header to confirm that a conversation exists in a different mailbox the agent cannot access and learn its internal conversation and folder identifiers. The destination conversation remains protected, so this issue does not disclose message content, attachments, or customer data. This issue is fixed in version 1.8.226.
What this means for your architecture.
A CVE names a product. Whether it matters depends on where that product sits in your systems: what reaches it, which trust boundary it guards and what it can reach once compromised. Veriom maps your components, their relationships and your trust boundaries from your code, cloud and delivery evidence, so you can see where a component like this sits. The radar itself does not look at your systems.
Components it touches
- Permission checks in APIs and admin surfaces. The flaw sits between one role or tenant and another.
- Multi-tenant services. The flaw sits between one role or tenant and another.
- Error responses, logs and debug endpoints. The flaw sits between internal data and whoever can read the response or log.
- APIs that over-share. The flaw sits between internal data and whoever can read the response or log.
Trust boundaries in play
- Authenticated network access. An account is needed, so exposure follows who can sign in: customers, partners or staff.
- Between one role or tenant and another. An attacker who crosses it can reach data or actions their role should not allow.
- Between internal data and whoever can read the response or log. An attacker who crosses it can learn data or internals that help a follow-up attack.
Questions to answer about your own systems
- Where does freescout-help-desk freescout run in your systems, and at which version?
- Which of those instances can be reached from the internet or partner networks?
- What can it reach once compromised: which data stores, secrets and services?
Sources
- CVE records and CVSS scores from the NVD CVE API. This product uses the NVD API but is not endorsed or certified by the NVD.
- Exploitation status from CISA’s Known Exploited Vulnerabilities catalog.
- Exploit likelihood from FIRST’s Exploit Prediction Scoring System (EPSS), refreshed daily.
- Explanations are written by Veriom from fixed templates over each record’s data, not by a person reviewing each CVE. Descriptions are quoted from the records as published.