CVE-2026-85742freescout-help-desk freescout cross-site scripting
CVE-2026-85742 is a cross-site scripting in freescout-help-desk freescout, rated high (7.5 on CVSS 3.1).
Why this priority: High severity, with no exploitation signal yet.
Published · Updated · NVD status: Received
What it is
Input is written into a web page without escaping, so an attacker's script runs in the browser of anyone who views it.
How it is reached
An attacker can exploit it over the network, without an account, but someone has to act first, such as opening a file or following a link. Success also depends on conditions the attacker does not fully control.
What an attacker gains
A successful attack can read the data it protects, change data or behaviour and take it offline. In practice, this kind of flaw lets an attacker act inside a signed-in user's browser session.
Is it being exploited?
CISA's SSVC assessment notes a public proof of concept.
What to do
- Upgrade freescout-help-desk freescout to 1.8.230 or later.
- Until it is patched, keep it off the internet or behind a VPN, allowlist or authenticating proxy.
- Warn the people who use it, and filter files and links on the way in.
Description from NVD
FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.230, a pre-authenticated attacker can place HTML in a failed-login email value that is copied through monitored user activity into a queued SendAlert job. If alert delivery fails, the serialized payload is stored in failed_jobs and the administrator job-details endpoint renders it after a blacklist sanitizer that leaves executable event-handler attributes. When an administrator opens /system/ajax-html/job_details/{id} as a top-level page, the raw fragment lacks the normal layout policy and attacker-controlled JavaScript can perform same-origin administrator actions. Logs Monitoring for users, a failed alert email job, queue failure storage, and top-level administrator interaction are all required; the normal modal path is not affected in the tested configuration. This issue is fixed in version 1.8.230.
What this means for your architecture.
A CVE names a product. Whether it matters depends on where that product sits in your systems: what reaches it, which trust boundary it guards and what it can reach once compromised. Veriom maps your components, their relationships and your trust boundaries from your code, cloud and delivery evidence, so you can see where a component like this sits. The radar itself does not look at your systems.
Components it touches
- Web front ends and single-page apps. The flaw sits between a user's browser and the web application.
- Admin consoles served to a browser. The flaw sits between a user's browser and the web application.
Trust boundaries in play
- Internet-facing entry points. No account is needed. Any instance reachable from outside your perimeter, through a load balancer, gateway, VPN or exposed admin port, is in scope.
- People who open files and links. Mail, chat and browsers are the delivery path.
- Between a user's browser and the web application. An attacker who crosses it can act inside a signed-in user's browser session.
Questions to answer about your own systems
- Where does freescout-help-desk freescout run in your systems, and at which version?
- Which of those instances can be reached from the internet or partner networks?
- What can it reach once compromised: which data stores, secrets and services?
Sources
- CVE records and CVSS scores from the NVD CVE API. This product uses the NVD API but is not endorsed or certified by the NVD.
- Exploitation status from CISA’s Known Exploited Vulnerabilities catalog.
- Exploit likelihood from FIRST’s Exploit Prediction Scoring System (EPSS), refreshed daily.
- Explanations are written by Veriom from fixed templates over each record’s data, not by a person reviewing each CVE. Descriptions are quoted from the records as published.